FirstLight Account Command Center

Incumbent: Tapcheck — displacement discovery required

Stakeholders

Work the corporate control point, then prove value with a serious multi-unit operator.

Mark Vanase · COO

Operational sponsor

Caregiver retention, franchise adoption, implementation lift.

Ryan Zoellner · CFO

Economic sponsor

Payroll risk, franchisee economics, pilot measurement.

Glee McAnanly · CEO

Executive sponsor

System-wide franchisee value narrative after proof.

Start outside the crowded New Jersey motion. The table is deliberately an operator map, not a random list of offices.

#	Franchise group	Public signal	Why now
01	Randall Group SC / NC / TN / FL	2025 Top Multi-Unit award	Regional scale; fastest credible pilot
02	Fellows / Lamborne Grand Rapids + Kalamazoo	2025 Franchisee of the Year	Growth and multi-office proof point
03	Jim Carteris SF Peninsula	Top Single Territory	High-cost caregiver market
04	Perry Ciambella Buffalo / Cheektowaga	Highest hours/week award	Dense labour-hours retention test

30 days

Confirm corporate vendor-governance pathMap Tapcheck / daily-pay coverage by pilot targetValidate payroll, timekeeping and EVV stack

60 days

Baseline hiring, retention and shift-fill metricsSecure multi-unit payroll / HR sponsorDefine compliant 90-day pilot scope

90 days

Document pilot outcomes and caregiver feedbackCreate franchisee rollout kitReview preferred-vendor case with COO / CFO

No pricing-first demo until these answers are real.

Decision rights: corporate, owner, HR, payroll or administratorCurrent EWA provider, coverage and adoptionIncumbent contract, renewal and notice date

Payroll, timekeeping, scheduling and EVV confirmedBaseline metrics supplied by operatorSpecific ADP account owner mapped, if ADP is in stack

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